Refund policy
Refund & Returns Policy
We offer a 14-day return period from the date you receive your order.
1. Your Right to Cancel (Change of Mind)
you have the right to cancel your order within 14 days of delivery for any reason.
To be eligible for a return under this right:
- Items must be unused and in their original condition
- All tags and original packaging must be intact
Customers are responsible for return shipping costs. We recommend using a tracked service, as we are not responsible for items lost in transit.
2. Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 14 days with your order details and supporting evidence (such as photos or videos).
In these cases, you will be entitled to an appropriate resolution, which may include:
- A full or partial refund
- A replacement item
- Store credit or other compensation
3. Refunds & Compensation
Once your return is received and inspected, we will determine the appropriate outcome. In some cases, we may offer compensation (such as store credit or partial refund) as an alternative to a direct refund where appropriate.
Refunds will be issued to your original payment method unless otherwise agreed.
4. Deductions & Condition of Returns
We reserve the right to reduce the refund amount if the item shows signs of use beyond what is necessary to inspect it.
5. Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalised or custom-made items
6. How to Start a Return
To initiate a return, please contact us within 14 days of receiving your order. Returns sent without prior approval may not be accepted.
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By placing an order with us, you agree to this policy.
We offer a 14-day return period from the date you receive your order.
1. Your Right to Cancel (Change of Mind)
you have the right to cancel your order within 14 days of delivery for any reason.
To be eligible for a return under this right:
- Items must be unused and in their original condition
- All tags and original packaging must be intact
Customers are responsible for return shipping costs. We recommend using a tracked service, as we are not responsible for items lost in transit.
2. Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 14 days with your order details and supporting evidence (such as photos or videos).
In these cases, you will be entitled to an appropriate resolution, which may include:
- A full or partial refund
- A replacement item
- Store credit or other compensation
3. Refunds & Compensation
Once your return is received and inspected, we will determine the appropriate outcome. In some cases, we may offer compensation (such as store credit or partial refund) as an alternative to a direct refund where appropriate.
Refunds will be issued to your original payment method unless otherwise agreed.
4. Deductions & Condition of Returns
We reserve the right to reduce the refund amount if the item shows signs of use beyond what is necessary to inspect it.
5. Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalised or custom-made items
6. How to Start a Return
To initiate a return, please contact us within 14 days of receiving your order. Returns sent without prior approval may not be accepted.
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By placing an order with us, you agree to this policy.